Essential Management
Skills for Administrators

Seminar Overview

This popular SAA & CONSULTING seminar is essential for those Administrators who have made the move, or would like to make the move, into management. The course provides the coaching and support needed to make such a move successfully and effectively.

Making the move into management for Administrators, although desirable, can also be stressful.  A move such as this requires an entirely new skillset and mindset.  Delegates will be helped to develop the skills of a manager so that they are equipped to direct, develop and manage others.

Seminar Objective  

The goal of attending SAA & CONSULTING seminar is to enable delegates to:

• Recognise your Leadership Style and distinguish between Leading and Managing
• Communicate in a way which encourages motivation and Enthusiasm
• Use Coaching, Mentoring, Regular Performance Management meetings and Appraisals as Tools for Development
• Use practical Time Management Skills for Scheduling, Planning and Prioritising Work
• Manage Conflict in a Team Environment
• Effectively handle the Challenges of Working in Busy and Challenging Environments

Designed for

This highly interactive seminar is suitable for a range of professionals but is especially relevant for:

• Ambitious Executive Secretaries and Personal Assistants
• Newly Appointed Managers or Managers in their first couple of years of managing
• Supervisors and Team Leaders
• Office Managers

Seminar Outline

• Identify the Qualities and Competencies of an Effective Manager
• Work Towards Excellence in Supporting and Contributing to the Executive Team
• Develop an Insight into Personal Strengths and Weaknesses
• Recognise the Importance of Networking and Influencing Skills
• Establish a Respected Presence with Excellent Communication Skills
• Recognise Potential Conflict and Preventing Escalation
• Develop Problem Solving Strategies for Leading Your Team
• Develop Coaching and Mentoring Skills
• Conduct High Impact Regular Performance Management Meetings with Your Team
• Develop Emotionally Intelligent and Resilient Teams