Introduction
SAA & CONSULTING Administrative Excellence for Secretaries and Administrators training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.
SAA & CONSULTING training seminar focuses on:
- The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
- The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
- Building on your existing personal knowledge and skills-set
- Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
- The production of a follow-up action plan which can help you implement new skills back at work
The training seminar is split into two modules:
MODULE I - Developing Core Skills for Administrators & Secretaries
MODULE II - Office Management Specialist
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-weeks training course.
Objectives
Attendance on this unique 10-day SAA & CONSULTING training seminar will enable delegates to:
- Identify, develop and improve key competencies necessary for superior performance
- Improve creative thinking, problem solving and decision making skills
- Develop reading skills and note-making effectiveness
- Learn to use and apply simple memory systems
- Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
- Develop a plan and approach for self-development
Training Methodology
In SAA & CONSULTING Administrative Excellence for Secretaries and Administrators training seminar, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout SAA & CONSULTING training course. This helps reinforce and embed skills and performance.
The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.
Organizational Impact
Organizations can expect delegates to:
- Better understand the skills and competencies required within current and future job roles
- Practice competencies that can contribute to achieving individual and business objectives
- Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
- Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
- Have improved self confidence and an improved ability to think for themselves and to develop action plans
- Be better able to cope with and manage pressure, tensions and demands in the workplace
Personal Impact
Attendance on this high level SAA & CONSULTING training seminar will result in:
- An enhanced set of practical skills that can be used at work
- A better understanding of personality, self and others' behaviour
- Improved self-belief and self-confidence
- An understanding of how others achieve their objectives and of the importance of networking
- Useful tips for achieving superior performance in their supporting role
- Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations
Who Should Attend?
- Anyone involved in the operational supervision of an office environment
- Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
- Senior Personal Assistants
- Senior Secretaries
Course Outline
Module 1: Developing Core Skills for Administrators and Secretaries
DAY 1
Improve Your Effectiveness at Work: Better Reading and Note-Making
- Your Brain Skills
- How to be a'successful' Reader
- How Mastering Note-making Skills Can Help Your Career
- Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
- Mind-mapping Software
DAY 2
Memory Magic: How to Remember Things?
- Your Memory Potential (how good is your memory?)
- Memory Systems Explained (the power of stories and imagination)
- Remembering Names
- Memory at Work
- Remember What You Read (strategies for fast, effective reading)
DAY 3
Better Working with Other People
- Barriers to Effective Communications
- Strategies for Improving Communications with “Difficult” People
- The Powerful Influence of ‘Body Language’: Speaking without Words
- Giving and Receiving Feedback: The Risks and the Benefits
- Getting Your Point Across: Know What to Say and When to Say It
DAY 4
Results-oriented Time Management Strategies
- Identifying and Dealing with Time-wasters
- Handling Interruptions (how to protect your productive time)
- Planning (what you have to do)
- Prioritisation (what you must do first)
- Save Time When Planning a Presentation
DAY 5
Using Core Skills at Work
- Making a Presentation
- Thinking and Working in Teams
- How We Learn – and What We Need To Do to Avoid Forgetting
- Tips for Handling Information Overload at Work
Module 2: Professional Skills for Administrators & Secretaries
DAY 6
Competencies and Time Management
- Assessing Prior Skills and Knowledge
- Competencies Required for Excellence as An Office Professional
- Perceptions, Attitudes and Beliefs – How they affect Performance?
- Learning Styles / Thinking Styles – Your Strengths and Weaknesses
- Time Management Skills
DAY 7
Organising and Planning
- Goal Setting including Setting SMART Objectives
- Planning
- Mind Mapping
- Problem Solving and Decision Making
- Managing Meetings
DAY 8
Communication Skills
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
- Questioning skills
- Body Language and its Importance in Building Effective Relationships
DAY 9
Team Working
- Conflict Management and Resolution
- Dealing with Difficult People
- Managing Upwards
- Workplace Stress Management
- Working Effectively as Part of A Team
DAY 10
Presentation Skills
- Telephone Skills
- Writing Skills
- Email Etiquette
- Presentation Skills
- Review of the Week
